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Submitting an NDIS claim is how you access the funding in your plan to pay for approved supports and services.
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When you or your provider pay for a service, a claim is made to the NDIS to cover the cost using your plan funds. This process ensures your supports are paid for correctly and in line with your budget. Depending on your plan management option, claims can be submitted by you, your provider, or your plan manager. At Swift Plan Manager, we handle the process for you—making sure invoices are accurate, submitted on time, and that your funding is tracked every step of the way.
An NDIS claim is a request made to the National Disability Insurance Scheme (NDIS) to pay for a support or service that has been delivered to an NDIS participant.
For example, when you or your provider submit an invoice for a service (like therapy, equipment, or support work), that invoice is lodged as a claim with the NDIS. Once approved, the NDIS releases funds from your plan budget to cover the cost.
In short, an NDIS claim is how payments for your supports are processed through your NDIS plan.
There are two simple ways our clients can submit claims on behalf of their providers – via the Swift Plan Manager client portal (web and app), or by email.
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A unique invoice number
Your NDIS participant number
The date/s of service/s provided
Your name
Delivered in each session
The hourly rate charged
Your provider’s Australian Business Number – also known as an ABN
Your provider’s bank details, including BSB and account number
Your provider’s contact information, including their email address, street address and phone number
A detailed description of each service provided, including the line item number (split by weekdays, weekends etc, as required), and the quantity of support/hours
The NDIA will accept an Australian Taxation Office ‘Statement by a supplier’ form from an exempt provider if they don’t quote an ABN.
A participant reimbursement is when an NDIS participant pays for a support or service out of their own pocket and then asks the NDIS to pay the money back.
For example, if you buy equipment or pay a provider directly, you can submit the receipt through your plan manager or the NDIS portal. Once approved, the cost is reimbursed from your plan budget and returned to you.
In short: you pay first, then the NDIS refunds you.
Participants can be reimbursed for reasonable and necessary supports that are covered in their NDIS plan. This usually includes things like:
In short: if it’s part of your plan and you’ve paid for it, you can request reimbursement.
If you purchase an NDIS support using your own money and you want to claim the expense from your NDIS funding, you can submit a reimbursement request. There are two easy ways to do this with Swift Plan Manager – via our client portal (web and app), or by email.
We know the NDIS can feel complex, so we've put together clear answers to the questions we get asked most often.
Plan management is when a registered provider like Swift Plan Manager helps you manage your NDIS funding. We handle payments, invoices, and reporting, so you can focus on living your life.
